2. Now, describe the problem accurately:
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__________________________________________________________

5. Nature of the problem:

A. Locked Up___
B. Frozen___
C. Hung___
D. Strange Smell___

6. Is your computer plugged in? Yes___ No___

7. Is it turned on? Yes___ No___

8. Have you tried to fix it yourself? Yes___ No___

9. Have you made it worse? Yes___

10. Have you had "a friend" who "Knows all about computers" try to fix
it for you? Yes___ No___

11. Did they make it even worse? Yes___

12. Have you read the manual? Yes___ No___

13. Are you sure you've read the manual? Maybe___ No___

14. Are you absolutely certain you've read the manual? No___

15. If you read the manual, do you think you understood it? Yes___No___

16. If 'Yes' then explain why you can't fix the problem yourself.
__________________________________________________________
__________________________________________________________

17. What were you doing with your computer at the time the problem
occurred?
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__________________________________________________________

18. If you answered 'nothing' then explain why you were logged in?
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__________________________________________________________

19. Are you sure you aren't imagining the problem? Yes___ No___

20. Does the clock on your home VCR blink 12:00? Yes___ What's a VCR?___

21. Do you have a copy of 'PCs for Dummies'? Yes___ No___

22. Do you have any independent witnesses to the problem? Yes___ No___

23. Do you have any electronics products that DO work? Yes___ No___

24. Is there anyone else you could blame this problem on? Yes___ No___

25. Have you given the machine a good whack on the top? Yes___ No___

26. Is the machine on fire? Yes___ Not Yet___

27. Can you do something else instead of bothering me? Yes___